Title: Supporting the dispatching process for maintenance technicians in Industrie 4.0
Authors: Bader, Sebastian
Vössing, Michael
Wolff, Clemens
Walk, Jannis
Maleshkova, Maria 
Language: eng
Keywords: Data and system integration;Decision support system;Industrial maintenance
Issue Date: 1-Jan-2017
Publisher: Karlsruher Institut für Technologie
Document Type: Working Paper
Page Start: 131
Page End: 136
Published in (Book): Tagungsband der 9. Konferenz Professionelles Wissensmanagement
Publisher Place: Karlsruhe
Conference: WM1017 - 9te Konferenz Professionelles Wissensmanagement 5.-7. April 2017 in Karlsruhe, Deutschland
The ongoing digitalization of industrial manufacturing has enabled new possibilities for data analysis and the development of new business processes, especially in industrial maintenance. So far, these opportunities have not resulted in tangible business value. One of the main challenges is that downstream processes have not yet been able to manage the inherent complexity of real-world maintenance delivery. In this paper, we present a research agenda towards new business processes through integration procedures for heterogeneous data and analytic components based on "Industrie 4.0" compliant interfaces. We further outline a decision support system for knowledge workers that is able to substantiate tacit knowledge by evaluating how different planning strategies and external effects influence a modelled field service network.
Organization Units (connected with the publication): Karlsruhe Institute of Technology
URL: https://ceur-ws.org/Vol-1821/W4_paper6.pdf
ISSN: 16130073
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