Now showing 1 - 10 of 12
  • Publication
    Open Access
    Diversity and (in)equality in organizations
    (UB HSU, 2024-05-08) ; ;
    Helmut-Schmidt-Universität / Universität der Bundeswehr Hamburg
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    Rastetter, Daniela
    Despite extensive legal and organizational measures to promote diversity, inequalities in organizations, e.g. based on gender, class, or sexual orientation, persist or are (re)produced. This cumulative dissertation comprises six manuscripts that examine issues of diversity and inequality in organizations from a critical perspective. What are differences and inequalities and how are they maintained and (re)produced in daily work practices? The focus is on different aspects of doing difference and diversity as well as on specific contexts of work, management and organization, such as equal participation through e-voice in a digital alternative organization, intersections of gender and class in service work in the luxury segment, barriers and success factors for women’s entrepreneurship in the hospitality and tourism industry, and gay leaders in management. In the dissertation’s frame, the studies’ research perspectives and their critical, politicizing aim are reflected in order to position them within the research field of Critical Management Studies with a focus on diversity and (in)equality as well as in the field of Critical Diversity Studies with a focus on management and organizations.
  • Publication
    Metadata only
    Women's Entrepreneurship in the Hospitality and Tourism Industry: A systematic literature review and future research directions
    (Routledge, 2024)
    Swart, Magdalena Petronella (Nellie)
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    Thirumaran, Kailasam
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    Swart, Magdalena Petronella (Nellie)
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    Cai, Wenjie
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    Yang, Elaine Chiao Ling
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    Kimbbu, Albert Nsom
    Research often portrays women as weaker entrepreneurs in the hospitality and tourism (H&T) industry. Our systematic literature review sheds light on women's entrepreneurial success in H&T by examining four determining factors to success (or failure) for women's entrepreneurship: (1) motivations that lead women to become entrepreneurs, (2) barriers they face, (3) non-government strategies, and (4) governmental policies. Our findings suggest that financial and legal support, training, political, social, and cultural backing are among the consistent success factors examined in previous studies. However, scholarship is silent on how the four key themes can be aligned to support women to succeed in H&T entrepreneurship. As a key contribution, this systematic literature review provides a template for future research that starts from the identifiable success factors. In addition, this work provides practitioners such as policymakers and industry leaders with a better understanding of how to reduce barriers to women's entrepreneurship.
  • Publication
    Metadata only
    Reflections on the evolution of a long-term study of airline cultures: an interview with Albert J. Mills and Jean Helms Mills
    Purpose: The aim of this paper is to provide insights on Albert J. Mills' and Jean Helms Mills' lifelong methodological journey in the airline culture. The interview offers a retrospective and reflective insight of their research into organizational culture and the airline industry, reasons for this research, their methodological journey, challenges they faced and ways forward. Design/methodology/approach: This article is based on an interview with Albert J. Mills and Jean Helms Mills, which was virtually conducted for a professional development workshop (PDW) at the 2020 Academy of Management Meeting. Findings: Albert J. Mills and Jean Helms Mills provide insights and reflections on their lifelong methodological journey, focusing organizational culture, discriminatory practices, and the impact of this on what constitutes men and women's work. Originality/value: This paper draws from Albert J. Mills' and Jean Helms Mills' lifelong experience in studying gender, intersectionality and historiography in airline cultures. Scholars will be encouraged by their insights on how to start a long-term study, potential challenges, impacts of current trends and how to deal with them.
  • Publication
    Metadata only
    “You can call me Susan!” Doing gendered class work in luxury service encounters
    (2023-05-04) ; ;
    Haunschild, Axel
    Purpose: With a focus on service encounters in the luxury segment of hospitality and tourism, the authors analyse how inherent social class distinctions and status differences are (re-)produced and which role gender plays in this process of “doing class”. Design/methodology/approach: The authors combine concepts of class work and inequality regimes with a focus on intersections of class and gender. The empirical study is based on interviews in Germany with first-class flight attendants, five-star hotel employees, and luxury customers on how they perceive and legitimize luxury services, working conditions and status differences. Findings: The authors identify perceptions and practices of status enhancement and status dissonance among luxury service workers, as well as gender practices and meanings such as specific feminized roles service workers take on. The authors also conceptualize these intersecting patterns of inequality reproduction as “gendered class work”. Originality/value: The study broadens empirical accounts of labour relations in the service industries. The concept of organizational class work is extended towards worker–customer interactions. With the concept of gendered class work, the authors contribute to research on the intersectionality of class and gender and the reproduction of inequalities.
  • Publication
    Metadata only
  • Publication
    Metadata only
    Women's education in tourism entrepreneurship. Trends and issues emerging from Africa
    (Routledge, 2023)
    Swart, Nellie (Magdalena Petronella)
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    Thirumaran, Kailasam
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    Morrison, Alastair M.
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    Buhalis, Dimitrios
  • Publication
    Metadata only
    E‐voice in the digitalised workplace. Insights from an alternative organisation
    Digitalisation permeates all aspects of organizational life, especially the ways we communicate with each other. Drawing on a case study of an alternative organisation—the German collective Premium, which is almost entirely digitally organised—we seek to explore contextual factors that facilitate or hinder the expression of electronic voice (e-voice). Based on 20 semi-structured interviews with different members of the collective, we identified various contextual facilitators and barriers to e-voice expression: Collective belief in the value of diverse voices, cautious online and complementary face-to-face communication facilitate e-voice, while less formalised structures, power and knowledge asymmetries, and information overload hinder it. These findings demonstrate that despite an alternative organisation's firm intention and self-reflective efforts to create an inclusive and participatory digital space, tensions arise. Further, our study contributes to employee voice theorising by outlining contextual factors that are specifically relevant to e-voice practices.
  • Publication
    Metadata only
    Exploring the Relationship Between Intersectionality and Inclusion: A Research Agenda
    (2019-08-01)
    Klarsfeld, Alain
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    Benschop, Yvonne
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    Dahanayake, Pradeepa
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    Mahalingam, Ram
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    Merriweather Woodson, Tarani Joy
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    Nkomo, Stella M.
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    Rodriguez, Jenny K.
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    Van Den Brink, Marieke Caroline Lisett
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    Verloo, Mieke
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    Woods, Dorian
    Our presenter symposium addresses both theoretical and empirical contributions of the intersectionality concept to the inclusiveness of organizations and beyond, of societies. The contributions take stock of the extant intersectionality scholarship, the challenges posed to it, and propose avenues for research and action. Conceptualizing Intersectional Equality Presenter: Dorian Woods; Radboud U., Netherlands Pushing Back on Intersectionality: Contestations, Appropriations and Resistance Presenter: Stella M. Nkomo; U. of Pretoria Radical Intersubjectivities and Engaged Mindfulness: A Mindful Mindset Framework for Diversity and Inclusiveness Presenter: Ram Mahalingam; U. of Michigan, Ann Arbor Including the ‘Privileged’: Towards an Intersectional and Contextualised Research Agenda for Gender Presenter: Alain Klarsfeld; Toulouse Business School Just Beauties of the Skies? An Intersectional Perspective on First Class Flight Attendants Presenter: Vanessa Bernauer; Helmut Schmidt U. A [K]ink in the Armor: How the Intersection of Racial and Gender Prototypicality Affect Perceptions Presenter: Tarani M Woodson; Teachers College, Columbia U. Negotiating Intersections: Directions for Justice and Fairness in Organizations? Presenter: Diana Rajendran; Swinburne Business School, Swinburne U. of Technology