Development of problem-solving skills in a manufacturing context
Subtitle
A learning factory concept
Publication date
2022-04-07
Document type
Konferenzbeitrag
Author
Organisational unit
Conference
12th Conference on Learning Factories, CLF2022 ; Singapore ; April 11-13, 2022
Peer-reviewed
✅
Part of the university bibliography
✅
Keyword
Team
Problem-solving
Assistance systems
Experimental study
Ironies of automation
Abstract
The development and deployment of new technologies in industrial production impact employees' workflows and skill requirements. As the complexity of autonomous technology increases, its precise operation becomes more difficult to grasp for employees responsible for the operation, maintenance, and troubleshooting. This general problem of autonomous systems has been described in research as the 'ironies of automation'. While the need for knowledge and understanding of complex and abstract processes increases, the opportunity for direct feedback and learning is diminished. Subsequently, new challenges for training and skill development arise. Recent research has pointed to the importance of holistic process knowledge - as opposed to specific task knowledge - as an essential foundation for individual problem-solving competence. However, further research on the acquisition of problem-solving competences in an Industry 4.0 context is needed. This paper addresses this issue. We first report results from a laboratory experiment that was carried out in a learning factory, evidencing the importance of process knowledge. Based on our findings, we second develop a learning and training concept focusing on the problem-solving abilities of individuals and teams working with 'smart' self-regulating technologies. We expect that the problem-solving abilities of teams are particularly advantageous in smart, complex production settings. We discuss the validation of the concept in the learning factory that will start this year.
Cite as
Vladova, Gergana and Wotschack, Philip and de Paiva Lareiro, Patricia and Krzywdzinski, Martin, Development of problem-solving skills in a manufacturing context – a learning factory concept (April 4, 2022). Proceedings of the 12th Conference on Learning Factories (CLF 2022), Available at SSRN: https://ssrn.com/abstract=4075070 or http://dx.doi.org/10.2139/ssrn.4075070
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Published version
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